In Alentejo's Heart

Terms & Conditions

The terms and conditions contained in this document will apply to the relationship between the visitor (hereinafter referred to as “Customer”) and Monte do Colmeal – Country House & Wine, from the moment the reservation is requested and up to the moment which ends the period of accommodation in the unit.

In the event that the Terms and Conditions are omitted, the applicable Portuguese legislation will apply.

  1. When requesting the reservation of a room, the Client makes a proposal of accommodation to the unit. If rooms are available we will provide a confirmation to the Client through electronic contact.
  2. The Customer is informed that reservations of rooms made through third parties (tour operators or reservation portals on the Internet) require the issuance of a reservation code different from that issued directly by Monte do Colmeal – Country House & Wine. however equally valid.
  3. Requests for room reservations made directly or through third parties are not binding nor do they require the unit to enter into a contract with the Customer. Monte do Colmeal – Country House & Wine will always have the right to refuse to enter into a contract and make room available in its sole discretion.
  4. Monte do Colmeal – Country House & Wine only guarantees to the Client the availability of a room of the reserved category and not the availability of a specific hotel room.
  1. In order to guarantee a reservation of a room by the Client, the valid and complete data of a credit card must be provided or a bank transfer accompanied by the proof of the full price of the reserved accommodation must be sent.
  2. The Reservation can be freely canceled by the Client, without any costs, until 7 days before the day of check-in.
  1. Children up to 3 years in Cot – Free.
  2. From 4 years old up to 12 years old (in the parents’ room) – € 15,00
  3. From 13 years old (in parents’ room) – € 20,00
  4. Baby cots and extra bed reservations are on request and subject to availability confirmation.
  5. Maximum of one extra bed per room.
  1. The Client will be offered a room of the category booked from the date of arrival or, in case the Client has not made a reservation and contracts the accommodation at the reception of the hotel, according to the desired category and according to the availability of the hotel
  2. Check-in takes place from 3:30 pm until 10:00 pm.
  3. On the date of departure the Client will have to leave the room unoccupied of people and goods and without any damages until the 12 hours.
  1. It is expressly forbidden to lodge animals in the Colmeal Hill – Country House & Wine, except otherwise authorized with a cost of 15,00 € per day / animal up to 10 kg (only one per room).
  1. Only the persons indicated in the accommodation reservation will be entitled to use the hotel room.
  2. Clients should treat the hotel room with care and consideration.
  3. The Client must treat the other hotel guests with consideration and respect the hotel rules affixed thereto.

Monte do Colmeal – Country House & Wine and its staff will have the right to enter the hotel room during the client’s stay in order to carry out cleaning, repair and similar work.

Full details of the privacy policy and data protection can be obtained from our website here or at Monte do Colmeal – Country House & Wine (Monte do Colmeal, 7240-257 – Mourão).

  1. The Client is informed that his / her personal data will be stored and processed by Monte do Colmeal – Country House & Wine in accordance with the Law, for the performance of the contract, for the services to the Client and his advertising campaigns themselves.
  2. The Customer has the right to oppose at any time for the use of personal data for advertising purposes, and must therefore give its intention in writing.
  3. Unless otherwise stated, Customer’s personal data shall be excluded when the accommodation agreement is terminated and the legal retention periods have expired.
  4. Complete data protection policy details can be obtained from Monte do Colmeal – Country House & Wine (Monte do Colmeal, 7240-257 – Mourão).

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