In Alentejo's Heart

Privacy Policy

Monte do Colmeal – Turismo em Espaço Rural, Lda. based in Monte do Colmeal, 7240-257 – Mourão NIF 507 035 941.

Monte do Colmeal collects and treats personal data such as your name, address, telephone number, email address, customer history and satisfaction surveys, when they are directly provided by you, or by completing a form through the acquisition of a product or service of this company.

  • Contact Information: Name, Address, Mobile, E-mail.
  • Personal Information: Date of Birth, Marital Status, Household, Profession, Bank Data, among others.
  • Identification data: Taxpayer number, citizen’s card number, customer number, reservation number, among others.

We will treat your personal data for the following purposes:

  • Execution and fulfillment of our obligations, namely response to your requests.
  • The data will be processed within the scope of the contractual purpose, to comply with legal impositions.
  • Based on our legitimate interest in ensuring our commercial activity, ensuring your satisfaction with our services and products, sending you relevant information about our hotel offer, measuring the effectiveness of our advertising actions, personalizing and improving your customer experience, being able to be contacted to conduct Satisfaction Surveys on our services and to protect our operations or users. For marketing purposes (exclusively related to our area of activity – promotion of offers and discounts, in order to make you aware of our events, news and opportunities that you can benefit from).
  • Inform you of offers that you might like, if you have given us your consent. If you consent to receiving marketing communications, we may provide you with news of us, such as new offers and new campaigns. Monte do Colmeal will not share your personal data with other third parties for marketing purposes, unless we have your express and explicit consent. If you do not wish to receive marketing communications from us, you may exercise your right of opposition at any time by informing us of the desire to unsubscribe to the marketing email you receive.

We undertake not to use the information relating to your personal data for any purpose other than those described above.

We have implemented technical and organizational measures to protect your personal data from destruction, accidental or unlawful, accidental loss, alteration, diffusion or unauthorized access to them.

Although data transmission over the internet or website can not guarantee complete intrusion safety, we and our service providers and business partners make every effort to implement and maintain physical, electronic and procedural safeguards to protect personal data in accordance with data protection requirements.

For the purposes related to Marketing communications, your personal data will be kept up to the maximum period of 60 months from the collection of your consent, provided that, during this period, you have not withdrawn your consent.

Based on the principle of minimization and the need for data, we will retain your personal data only for the minimum period strictly necessary to fulfill the objectives mentioned in the previous number, and we will undertake to delete them as soon as it is verified that such data are not required. Once the maximum storage period has been reached, your personal data will be destroyed in a safe way.

Your personal data are treated with the utmost confidentiality and are used solely and exclusively for the purposes identified.

Monte do Colmeal guarantees that it will never proceed to the sale, loan or transfer of its personal data to third parties, without its express and explicit consent for this purpose.

Subject to certain conditions and safeguards, you have the right to access, rectify and erase the personal data that we hold about you, as well as the right to limit the processing of your personal data, to oppose such treatment and to request portability thereof personal data.

If you exercise any of the mentioned rights, we will analyze them, ensuring a response within a maximum of one (1) month.

If you wish to exercise the rights mentioned in 7 or are not satisfied with the way your personal data are being processed, we would appreciate your contact to

All questions, comments and requests regarding privacy and personal data are always welcome and should be sent to

In order to ensure that the data we hold about you are kept up to date, we would be grateful if you could also contact us at, so that we can update it.